High Performance Government

See a High Performance Government in Action (9 min.)

Fort Wayne may be the first City in the country to implement Lean Six Sigma. Former Mayor Richard wanted to capitalize on the many benefits this scientific methodology can bring to Fort Wayne government. The use of Lean Six Sigma demonstrates the City's commitment to innovation and continuous improvement.

Lean Six Sigma is a disciplined approach to problem solving using data, statistical analysis and a diverse team of employees knowledgeable about the process or service to be improved. Teamwork is crucial to the success of each Lean Six Sigma project.

Richard's vision to bring a high powered private sector program to government has not only enhanced services for Fort Wayne citizens, but has also created a culture of renewed enthusiasm among employees to do their jobs better.

The City of Fort Wayne is using Lean Six Sigma to initiate improvements in a number of different departments; fire, community development, water pollution control, right of way, human resources, street, transportation engineering services and solid waste - just to name a few. Lean Six Sigma has decreased costs, improved customer service and increased productivity throughout city government. Projects have resulted in over $30 million of savings or cost avoidance.

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Executive Overviews are offered on a regular basis. In these sessions you will learn how this has not only enhanced services for Fort Wayne citizens, but has saved the city more than $30 million dollars while creating a culture of renewed enthusiasm among employees to do their jobs better.

The City has partnered with the TQM Network to offer a "High Performance Government Executive Overview" where other government officials can come to Fort Wayne to learn how to improve services and reduce costs.

Learn to use tools that will turn your organization into a high performance government. Example project demonstrations in this session include:

• Using technology to reduce costs and increase revenue. Learn how technology helps produce results.
• Reduce the time to fill a pothole from 4 days to 4 hours. The City of Fort Wayne has won national acclaim for being the first government in the country to use Lean Six Sigma.
• Save millions of dollars by improving efficiency. Many cities are facing the most severe financial challenges since World War II. Hear how you can save taxpayers' money.
• Reduce late trash pick-up by 50%. The City of Fort Wayne has worked hard to provide better service to taxpayers without raising taxes.
• Lower the crime rate to record levels. During a national recession crime rates typically rise, but Fort Wayne currently has the lowest crime rate in over 20 years. Hear how we are using technology & training to improve our crime fighting efforts.

Click Here to see and register for upcoming High Performance Government Overview!